Terms & Conditions
This Site is intended to provide you with information about our company. This Policy applies only with respect to information collected through this Site. Please note that www.sarcoonline.com contains links to other sites, which may have different policies than that of www.sarcoonline.com.
All materials on this Site — including, for example, all of the page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, and video or audio clips (collectively, the "Contents")— are intended solely for personal, non-commercial use. You may access, view, download, print or copy the Contents and other materials displayed on the Site for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all Contents; (2) do not modify or alter the Contents in any way; and (3) do not provide or make available the Contents to any third party. No right, title or interest in any viewed, copied or downloaded Content is transferred to you as a result of your use of this Site. Sarco owns and reserves all rights, title and interest in and to the intellectual property rights in any Content you access on this Site.
Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Content on the Site is strictly prohibited. Sarco may terminate, change, suspend or discontinue any aspect of this Site, including the availability of any features of the Site, at any time and without notice.
Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding", "spamming", "mailbombing" or "crashing"; (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Sarco will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
User Comments, Feedback and other Submissions
We welcome your comments regarding the Site; however, all comments, feedback, postcards, suggestions, ideas, or other submissions disclosed, submitted or offered to Sarco on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Sarco's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Sarco of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Sarco will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Sarco will be entitled to use, reproduce, disclose, publish and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork. Sarco is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Sarco holds the rights to cancel any order in any of the below cases.
- Wrong Image: Images are meant for illustrative purposes only. Customer buys a product where the image was wrongly advertised.
- Wrong Price: If a wrong price is advertised on the website.
- Wrong Description: Mistakes may occur while capturing information from the internet. Certain products may have different features in different region.
Customer buys a product which may not have a feature which is advertised.
Deliveries are subjected to delays if information is incomplete/incorrect. Orders may be placed on hold if the bank raises concern for authentication of the transaction.
The standard transaction currency on our e-commerce portal is Omani Riyals (OMR). If the customer is using a credit card supplied by banks other than those in Sultanate of Oman, the amount on the credit card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited.
Country of Merchant Domicile
Sarco is a Limited Liability Company registered in Sultanate of Oman.
Terms of Termination
This site is provided by sarco on an "as is" and "as available" basis. Sarco makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, sarco disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, sarco disclaims any and all warranties, express or implied, for any merchandise offered on this site. You acknowledge, by your use of the site, that your use of the site is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of this agreement.
Limitation of liability
Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall sarco or any of its employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of sarco has been advised of or should have known of the possibility of such damages. In no event will sarco be liable for any damages in excess of the fees paid by you in connection with your use of the site during the six month period preceding the date on which the claim arose.
Social Media Guidelines
We engage with our customers and stakeholders beyond the walls of our stores: you can find us on Facebook, Twitter, YouTube, Instagram, and Medium. This page will give you a better idea on how to engage with us in social media, what you can expect from us, and where to find more information.
Sarco's Twitter Engagement Guidelines
Through our Twitter account we aim to provide you with information on Sarco’s major activities and initiatives. We welcome your thoughts on any and all of those topics.
We are happy to help our customers and associates through Twitter and look forward to hearing from you.
Here are a couple of things you should know about our Twitter engagement:
- We are committed to having a dialogue with our followers. We count on you to use @ messages in a way that contributes to the dialogue. Please support any claims with links to information sources whenever possible. We love opinions; we love them even more when you back them up with facts.
- We strive to respond to as many relevant questions and comments as possible, but we reserve the right to use our judgment in selecting the messages we respond to.
- Following a Twitter account or including an account in a Twitter list does not constitute an endorsement; the same applies to re-tweeting messages posted on accounts that Sarco does not own, or marking them as “favorites.”
Sarco’s Facebook and Instagram Engagement Guidelines
We’re excited that you’ve joined us on our Facebook or Instagram page, and we know you’ve got plenty to say.
While you’re with us, we hope you’ll take a moment to read the following guidelines we ask you to follow when contributing to our Facebook or Instagram page:
- Don’t do anything that breaks the law.
- Be polite and courteous, even if you disagree. Excessive name calling, profanity, fighting words, discriminatory epithets, sexual harassment, bullying, gruesome language or the like, will not be tolerated.
- Stay on topic. Keep the conversation relevant to the community and contribute to the dialogue. We reserve the right to remove content that is off-topic, out of context, spam, promotional or links to third party sites.
- Keep it real. All posts should come from a real person and a real Facebook or Instagram profile. Postings from fake or anonymous profiles will be deleted when discovered.
- We are happy to help our customers and associates through Facebook or Instagram, and look forward to hearing from you.
- We reserve the right to remove content posted to Facebook or Instagram that violates these guidelines.